Don’t Leave People Hanging After You Interview Them
I need to rant this week about something some business owners do that really irks me.
My younger daughter Kelly recently moved to the beautiful city of Vancouver. Since getting there she has been diligently looking for a job which is proving to be difficult. Daily she’s been sending out resumes and has had several interviews, even a number of second interviews.
Here is what makes me mad. Not one business owner or manager who has interviewed her has had the courtesy to call and let her know that she didn’t get the job. This is not only rude but unacceptable business protocol.
I hope none of you reading this has made this business faux pas but if you have, I’m talking to you.
You invited this person to come in for an interview and in doing so have led her to believe she is eligible for the position. She wouldn’t come in for the interview unless she was interested in the job. And, since the interview, she has most certainly been waiting, as was Kelly, with excitement and some anxiety, to hear if she has gotten the job. Possibly she is waiting to respond to another job offer until she hears from you.
I firmly believe you owe this person the courtesy of letting them know they haven’t gotten the job. Don’t let time take care of it, thinking that if you don’t call, the person will eventually figure out they didn’t get the job.
At the end of an interview you should let the candidate know when she can expect to hear from you regarding your decision.
You may feel uncomfortable about making the call but you have to make it. It’s not that hard. Here’s a simple script:
‘Hello, Kelly. This is Susan calling from Boulevard Flowers. I want to thank you for coming in for an interview. Unfortunately, you haven’t been selected for the position. Good luck with your job search.’
Simple. Easy. Polite. And the right thing to do!
And don’t forget that even though you are not hiring this person, she is a potential customer to your business. An unhappy interviewee, just like an unhappy customer, will tell at least 10 people about the bad experience she had at your business. Do you want that kind of publicity?
Don’t leave people hanging. Call every person you interview, not just the person you choose to hire. Not only will they feel better, but so will you.